The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We are currently offering FREE Ring Resizing! Purchase a ring and we will have it sized, free of charge, by the master jeweler so that it is ready to be gifted or worn upon arrival!
Most rings can be sized a maximum of 3-4 sizes up or down depending on the style of the ring. Please indicate your desired size at checkout and allow up to 10 business days for my local expert jeweler to complete sizing.
**Please note that once rings have been custom sized and altered for you, they may not be returned. If you are unsure about an item it may be best to have it sized by your local jeweler just in case.
Yes! We are proud to offer flexible Layaway plans for all items over $500.00! Please message me for more information if you have an interest and I will go over the terms and conditions for you.
Yes, I offer shipping to many countries! Message me if you have additional questions regarding international shipping.
Shipping times will vary according to distance and individual country customs policies but will typically ship out the same day as cleared payment. Customs duties levied/VAT, if any, are the responsibility of the buyer.
We recommend using caution when cleaning your natural earth mined, untreated gemstone jewelry. We do not recommend using ultra-sonic machines or chemical cleaners which could alter the color and clarity of the gemstone.
Most stones respond well to mild detergent and warm water. Scrub them using a soft brush, preferably a baby brush with soft bristles. Avoid scrubbing too hard else you may end up scratching the stone. Rinse the stone and dry it gently with the help of a soft, lint-free cloth.
Each piece of jewelry purchased from GEMCITYGEMS undergoes a thorough process of examination, setting, restoration, cleaning, and polishing by a Master GIA Graduate Gemologist. All of our items have been tested and are guaranteed to be authentic Solid Gold—not plated or filled.
Ring will arrive in a brand new natural redwood and leather ring box, ready to be gifted or worn today! Appraisals available at customers request.
I gladly accept returns and exchanges on items that have not been resized, altered, or customized. To proceed with a return or exchange, please contact me within 3 days of delivery. It is the buyers responsibility to securely ship the item back within 7 days of approved return.
I do not accept returns for Custom or Personalized orders. Any item altered or resized is final sale and is not eligible for return.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. If item shows wear, or is not returned in original condition, a 20% restocking fee will be deducted from the refund total.